Welcome to the Instatow
Customer Portal
A single, centralised platform to book, track and manage every towing job in real time — with instant quoting, live driver updates, photo verification and full job history. Built for businesses that rely on fast, transparent towing.
The benefits of using Instatow
A powerful asset for companies that move a steady volume of vehicles
Whether you're a fleet manager, insurer or repair shop, the portal delivers fast, reliable service with full visibility — helping you operate more efficiently and deliver better outcomes for your customers.
Instant quoting
Get an upfront, on-screen quote the moment you enter job details — the quote you see is the price you pay.
Live driver tracking
Watch your tow driver in real time and get automatic alerts at every stage of the job.
Photo verification
Time-stamped images of every vehicle before, during and after the job — full accountability.
Full job history
Access complete records — vehicle details, delivery routes, time logs and images — any time.
Built-in messaging
Send special instructions like gate codes or parking tips and receive updates directly from your driver.
Multiple jobs, one view
Book and monitor as many tows as you need in real time, all from one centralised dashboard.
How it works
From login to delivery — in a few simple steps
No time-consuming phone calls and no manual coordination. Everything happens in one portal, accessible from any web browser.
Secure OTP login
Open the portal in your browser, enter the mobile number on your account, and verify with a one-time password sent by text.
Your dashboard
Land on the Home Screen with your Active Jobs section. Start a new tow with the + icon.
Book a job
Choose the tow type, enter pick-up and drop-off locations plus vehicle details, and receive an instant quote — then confirm.
Track & complete
Follow the driver live, get stage-by-stage alerts, then receive photo verification, a route summary and a prompt to rate your driver.
Business onboarding
Register your business for the Instatow Portal
Fill in your company details below and our onboarding team will be in touch to get your account set up. It only takes a minute.
Join a vetted, professional towing network
Instatow partners with insurers, repairers, mechanics, roadside assist providers and rental fleets across WA.
- Fast, reliable service with guaranteed response times
- Transparent pricing — upfront quotes match the final invoice
- Clean, professional, vetted operators
- Complete data capture for you, insurers and regulators